All of our products are handcrafted to your order. Production time varies between 1-3 weeks for standard sizes, and 2-4 weeks for custom sizes.
Free Shipping by FedEx Ground or FedEx Home Delivery service on most items. Once your order is shipped transit time is 1-5 business days. Besides uploading your tracking numbers, we also have FedEx email you tracking/shipment information as well. It may take up to 24 hours for tracking information (including estimated delivery date) to proprogate in their system. FedEx also provides you the option of having them hold your shipment, or they can deliver it to your local FedEx/Kinkos location for your pickup.
Please check your tracking information for a delivery date. While you don't have to be home or sign for the delivery, FedEx insurance doesn't cover theft after delivery. If you live in a area with lots of foot traffic it would be best if you could have a neighbor take your shipment in for you, or have it delivered to a work address if possible.
We can also offer Saturday deliveries using FedEx Home service for most items if you would prefer to be home at the time of delivery. FedEx Home also offers appointment based deliveries for an upcharge. Please contact us for more details.
We want you to be happy with your purchase! We will accept returns for any unused item that has not been customized in any way (size, color, finish etc) if you notify us within 10 days of receipt for a refund less 20% to help cover the original shipping costs, and the cost to repackage. You are responsible for the costs of shipping the product back to us.
All of our products are handmade to order. As such we do not allow cancellations without penalty after 48 hours of purchase. If you need to cancel your order after production has begun, a refund less 20% will be issued.
If you're unsure about a product please ask questions. We would never try to sell you something that we don't think will work for you and that you'll be happy with.
You should expect to receive your refund within 5 business days after we receive your return. Refunds will be issued in same manner that you paid. Credit card purchases will be refunded to the card you used when you ordered. If you used PayPal refund will be issued through PayPal who will in turn issue credit to either your PayPal account or the card/bank account that you used.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.