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Shipping & Returns

Covid-19 Update 6/30/2021

 

Production times are finally back to normal!   Generally most orders are produced and shipped within a week.  FedEx is occasionally running a a day or two slower than usual, but for the most part they are delivery on time as well.

 

Production/Lead Times

 

All of our products are handcrafted to your order.  Production time is currently running less than week for standard sizes, and only about 2 weeks for customized sizes.

 

Shipping

 

Update 6/30/2021:  Transit times are running 90%+ on time right now.  If there is a delay due to capacity restraints, it's usually only a day or two.

Free Shipping by FedEx Ground or FedEx Home Delivery service on most items.  Once your order is shipped transit time is 1-5 business days.  Besides uploading your tracking numbers, we also have FedEx email you tracking/shipment information as well.  It may take up to 24 hours for tracking information (including estimated delivery date) to proprogate in their system.  FedEx also provides you the option of having them hold your shipment, or they can deliver it to your local FedEx/Kinkos location for your pickup.

Please check your tracking information for a delivery date.  While you don't have to be home or sign for the delivery, FedEx insurance doesn't cover theft after delivery.  If you live in a area with lots of foot traffic it would be best if you could have a neighbor take your shipment in for you, or have it delivered to a work address if possible.

We can also offer Saturday deliveries using FedEx Home service for most items if you would prefer to be home at the time of delivery.  FedEx Home also offers appointment based deliveries for an upcharge.  Please contact us for more details.

 

Returns/Cancellation Policy

 

Update 6/30/2021

 

Due to the astronomical rise in the cost of wood, packaging, and shipping costs, all sales  are final and returns/cancellations are no longer accepted until further notice.  During these unprecedented times, just the cost of two way freight on a return is more than the cost of the item.