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Shipping & Returns

Production/Supply Chain Update January 2022

 

Production times are on average running 8 weeks + depending on the item.   We have been short staffed since October, and awaiting delayed lumber shipment from our mills in Finland.  Here are our estimated production times for various items:

Traditional Bookcases 24" Wide and 30" Wide:  Aprrox 8 weeks +.

Traditional Bookcases 36" Wide:  8-10 Weeks+.

9.25"D Contemporary Bookcases:  8 weeks+.

CD/DVD/Media:  Indefinitely unavailable.  Our mills aren't making the size panels we use for these, and we don't have a timeline of when/if we'll get our next shipment of wood for them.  Consider our 9.25"D units as an alternative.  They are styled the same, but are deeper and will hold most books as well as media.

 

Custom Sizing:  Due to lack of staffing, custom sizing is not available and won't be for the foreseeable future.

 

Shipping

 

Updated January 2022:  Transit times once an order is shipped are running 95%+ on time right now.  If there is a delay due to weather or natural disasters.

Free Shipping by FedEx Ground or FedEx Home Delivery service on most items.  Once your order is shipped transit time is 1-5 business days.  Besides uploading your tracking numbers, we also have FedEx email you tracking/shipment information as well.  It may take up to 24 hours for tracking information (including estimated delivery date) to proprogate in their system.  FedEx also provides you the option of having them hold your shipment, or they can deliver it to your local FedEx/Kinkos location for your pickup.

Please check your tracking information for a delivery date.  While you don't have to be home or sign for the delivery, FedEx insurance doesn't cover theft after delivery.  If you live in a area with lots of foot traffic it would be best if you could have a neighbor take your shipment in for you, or have it delivered to a work address if possible.

We can also offer Saturday deliveries using FedEx Home service for most items if you would prefer to be home at the time of delivery.  FedEx Home also offers appointment based deliveries for an upcharge.  Please contact us for more details.

 

Returns/Cancellation Policy

 

Update 6/30/2021

 

Due to the astronomical rise in the cost of wood, packaging, and shipping costs, all sales  are final and returns/cancellations are no longer accepted until further notice.  During these unprecedented times, just the cost of two way freight on a return is more than the cost of the item.